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Master III
Master III

Re: file corrupted

i have tried everything like opening in desktop and with out data.... result is same shows internal error...

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Employee
Employee

Re: file corrupted

So, without a backup, there isn´t a restore.

Ricardo Gerhard
OEM Solution Architect
LATAM
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Anonymous
Not applicable

Re: file corrupted

Hi Arul,

I've opened a ticket with Qoncierge for you. They should reach out to you soon.

Best regards,

Qlik Community Team

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Employee
Employee

Re: file corrupted

The answer to this issue depends on how the QVF got corrupted. Common scenarios that we have seen at Qlik Support are:

- Server power failure

- Windows restart without gentle close down of processes

- Hard drive write failure

- Windows hibernation (most common on laptops)

- Unsupported Windows edition

- Qlik Sense Services stopped unexpectedly

- QVF file storage location unavailable, due to network issue

All the scenarios above are caused by external reasons that Qlik Sense will have a very hard time to manage in a controlled way. These scenarios are still feasible in every environment, so a recommendation is to make sure there are backups taken on regular interval to allow recovery in case of disaster.

Do you have any idea of when and how the file got corrupted?

From the log files it appears that you have other issues in this deployment. The host name is QlikView02, does that mean you have QlikView installed on the same host? Are the services running in a stable manner?

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Master III
Master III

Re: file corrupted

no idea about how it corrupted.

it was working fine fine until last working day. next day morning i opened the app in hub i got the message.

qliksense only installed.in host QlikView02. all the services are running fine. and other applications are also running fine.


same thing happened before once


qlik sense app crashed


thanks

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Employee
Employee

Re: file corrupted

In that case my suggestion is that you reach out to Qlik Support for further root cause analysis. Either contact you Qlik Partner or Qlik Support directly, depending on who provides support for your license.

Please provide the following details to enable root cause analysis:

  • Corrupt Qlik Sense app file
  • Windows event log for the two day period when you observed the corruption
  • All Qlik Sense logs for the two day period when you observed the corruption
    • C:\ProgramData\Qlik\Sense\Log
    • C:\ProgramData\Qlik\Sense\Repository\Archived Logs
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Master III
Master III

Re: file corrupted

Hi Toni,

               App is large in size

               i will collect all logs and share

Thanks

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Not applicable

Re: file corrupted

My apps crashed many times, lost lots of charts i created, and I have to waste lots of time to recreate them. I wonder why this no autosave or auto backup feature, since current version of Qlik Sense is so unstable.

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Employee
Employee

Re: file corrupted

Hi Will,

what version are you using when you experience this? Is it ins Qlik Sense Desktop or Qlik Sense Enterprise?

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Employee
Employee

Re: file corrupted

Please share it through your normal support channel, not via Community, so that we can make a detailed evaluation of the scenario. Thanks

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