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personal edition help

I downloaded the personal version to my PC (X64 version) and I have windows 10. However I can't get past the installshield wizard. I intall it and then it keeps asking me to do it again every time. Any help would be much apprecited!

3 Replies
Honored Contributor III

Re: personal edition help

Are you running the installation as Administrator?

May you live in interesting times!
Honored Contributor II

Re: personal edition help

Have you got any blocker software stopping it downloading and running?

Honored Contributor II

Re: personal edition help

Hi Danielle,

Check the log files and see if these are any errors after installation: