I upgraded our QS system from September 2017 to November 2018 a few weeks ago. This morning, I'm getting complaints that users aren't being allowed to login. When they go to their bookmarks, they are greeted with the prompt below:
HOWEVER, when the user starts up a Chrome Incognito session, they are allowed to login and proceed with no issues.
Things I've tried:
1. Deleting cookies and site information
Obviously, that didn't work.
So does anyone know what I should do so that my users can login?
So I've tried their credentials on other browsers and other computers and they work. I'm thinking that somewhere along the way, they were inputting bad credentials which got cached somewhere along the way. And of course when they get redirected, they are denied because their credentials are bad.
That's what I think is happening because everything else is fine when using other machines. Tomorrow, I'll use the Chrome network monitor and I'll tell it to not to use the cache.
If I where you, I would clear the whole cache. Yes, bit annoying for the end user, but at the same time it would be simple and fast fix. I do not think looking the dev tool > network will give you a whole lot information, best would be checking the QS proxy logs if any authentication failure occurred.
Giuseppe Novello Principal Technical Support Engineer @ Qlik