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the Customer Satisfaction score

Hello ,

Currently I am trying calculate what is known as the Customer Satisfaction score through Qliksens during the year based off a pourcentage of 60-70% being 'satisfied', and 80%-90% being 'very satisfied'  and i named the field par satisfied , very satisfied

iam currently doing : count (distinct (if (etat_evaluation= 'Trés satisfait' ,MatPart)))

how can calculate this expression ?

1 Reply
Contributor III

Re: the Customer Satisfaction score


You should use set analysis this way :

Count(Distinct {$<etat_evaluation={'Trés satisfait'}>}MatPart)