urgent please- error 401 when trying to log in to the hub

[ioannagr]

Hello all,

Suddenly the last three days I can't login to the hub. I keep getting the error 401- This site can't be reached and the sign-in panel keeps popping up.

I have a developer role with limited security rights - I can just create, edit, delete reports in my Workspace and publish to some streams. Is it possible that I did something to block my access to qlik sense Hub?!

Lately, I gained Admin rights to Qlik Sense Nprinting with the same credentials. Is this relevant at all?

Can you tell if this is a browser problem or a client one?

Ps. I did flushdns in cmd    and cleared cache and cookies of all time, but didn't work at all.

Thanks in advance,

Ioanna

[Or]

This sounds like something you should contact your local Qlik Sense administrator about.

[ioannagr]

Hello,

where  about should we look? 

I'd like to point them somewhere cause it looks like only my account "isn't authenticated". That's the msg they get when they try to log in with my credentials.

[ioannagr · Accepted solution]

So, my Administrator just changed my password and i'm back to logging in and working.

Hope this is a solution to others too!