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mstoler
Contributor II

user cannot authenticate with Qlik Sense

Hello,


I installed Qlik Sense on a server which was not part of a network and created a local user.  This user was able to use Qlik Sense.


I then joined the Qlik Sense Server to an Active Directory, deleted the local user and attempted to use the user on the Active Directory (same name).  Now the user on the Active Directory cannot access Qlik Sense.  When I attempt to log in I get the error 'The following user is not authenticated'.  The user appears in the user list and has an assigned license.


I would appreciate any suggestions for moving a local to an active directory user.


Thank You,


Michael

10 Replies
lech_miszkiewic
Honored Contributor III

Re: user cannot authenticate with Qlik Sense

Hi Michael,

I know it may sound obvious but:

  • did you actually add new user from AD to user list and then tried to login to hub using DOMAIN\USER and password?
  • the same is for license - because old license was allocated on different user (not domain one) you have to deallocate it and allocate again to DOMAIN\USER - did you do it?

To evaluate more could you please:

  • screenshot a QMC view with this user imported from AD
  • screenshot the error you are getting
  • screenshot a allocated license with this user

hopefuly we will get this quickly working for you

regards

Lech

mstoler
Contributor II

Re: user cannot authenticate with Qlik Sense

Hello,

Is there a log file which will give me more detail information about why the user cannot log in?

Michael

lech_miszkiewic
Honored Contributor III

Re: user cannot authenticate with Qlik Sense

Yes Michael,

go through folders and files in this location:

C:\ProgramData\Qlik\Sense\Log\Proxy\

regards

Lech

shraddha_g
Honored Contributor III

Re: user cannot authenticate with Qlik Sense

Check whether this setting is enabled on server

mstoler
Contributor II

Re: user cannot authenticate with Qlik Sense

Hello,

I have attached the screen shots.

Thank You,

QlikSenseLoginError.png

lech_miszkiewic
Honored Contributor III

Re: user cannot authenticate with Qlik Sense

Thanks for that,

first thing i noticed is that you are getting QlikSense form to put through login and password.

What device & browser are you using to login?

Normally you would get regular Windows window popup or simply SSO would go through. if you are using Ipad or Apple device and you dont have an SSL certificate installed you might get this errror too.

Please check also:

please go to QMC and check settings from screenshots below:

proxy settings.PNGauthMethod.PNG

Are you trying to login internally (beeing logged in to domain) or from external network?

lech_miszkiewic
Honored Contributor III

Re: user cannot authenticate with Qlik Sense

Just want to add that in the QMC, go to Proxies - Central Proxy and click Edit.

Then, click on the "Default proxy" property on the right panel and add the IP address and all dns names of the server to the "Websocket origin whitelist".

Apply changes and try again.

shraddha_g
Honored Contributor III

Re: user cannot authenticate with Qlik Sense

I had same issues and checking with that setting solved it.

Also Can you log in on this server in RDP, SMB and other  using your Domain credetials

lech_miszkiewic
Honored Contributor III

Re: user cannot authenticate with Qlik Sense

True Shraddha,

we have never thought about Windows security - try RDP to it first or map drive using those credentials. See if you can reach it.

cheers