Qlik Community

New to Qlik Sense

Discussion board where members can get started with Qlik Sense.

lalitkgehlot89
New Contributor III

your account is inactive. contact your administrator to activate it

Hi,

On QlikSense hub I am getting error "your account is inactive. contact your administrator to activate it".

userId from Active Directory. And assigned a token with RootAdmin Access right in QlikSense QMC.

Please help me out to resolve the issue asap.

9 Replies
awhitfield
Esteemed Contributor

Re: your account is inactive. contact your administrator to activate it

Make sure that your USER hasn't been BLOCKED in the Users overview page OR that it's not been EXTERNALLY REMOVED.

Best regards

Andy

lalitkgehlot89
New Contributor III

Re: your account is inactive. contact your administrator to activate it

Hi

In User List.Status of INactive :- Yes

                                  Blocked :- No

                                   RemovedExternally:- Yes

is showing. Please let me know the process to change this.

awhitfield
Esteemed Contributor

Re: your account is inactive. contact your administrator to activate it

Users can also become inactivated automatically by Qlik Sense, if they have been removed

from the directory that Qlik Sense is connected to. If this happens, they are marked as Removed externally

in the Users overview page.

Hope this heps

lalitkgehlot89
New Contributor III

Re: your account is inactive. contact your administrator to activate it

But on Active Directory all users exists. and showing Incative on QMC.

awhitfield
Esteemed Contributor

Re: your account is inactive. contact your administrator to activate it

Have you re synched your UDC?

Andy

lalitkgehlot89
New Contributor III

Re: your account is inactive. contact your administrator to activate it

Yes, I have Re synched it. still showing same status.

awhitfield
Esteemed Contributor

Re: your account is inactive. contact your administrator to activate it

Is the user actually ACTIVE in AD?

Andy

lalitkgehlot89
New Contributor III

Re: your account is inactive. contact your administrator to activate it

Yes, user is active in AD. able to login on system by same userid.

but not able to login on Qliksense hub or QMC.

awhitfield
Esteemed Contributor

Re: your account is inactive. contact your administrator to activate it

Check this post out and see if it applies in your case:

Automatically Inactive Users in QMC sense

best regards

Andy

Community Browser