Charts

[#1]

I've been asked to replicate a report similar to the following in QlikView for our Call Centre...

I've used a Straight Table chart to generate the majority of this (screenshot below) but am not sure how I can include the last three lines, i.e. Total, Percentage, First Call Resolution, or if there is another way of presenting this data but still give them what they need.

Many thanks in advance peeps

[#2]

Any advice peeps?