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mux_maha
Contributor II
Contributor II

Document open call failed. The document might require username and password.

Error: Document open call failed. The document might require username and password.

Information: Attempted to load the document without data.

Error: The document failed to open.

Information: Closed the QlikView Engine successfully. ProcessID=25816

Error: Document could not be opened

Facing this kind error in a task after a minute it will reran to success.What kind of issue is this ?

Please advise me !

Thanks in advance

1 Solution

Accepted Solutions
MK9885
Master II
Master II

Is it happening to only 1 document or all documents?

In QMC the document can only be loaded thru your Service Account.

Check if you have entered correct credentials for username and password.

Many times companies has policy to expire the service account password after 30 days or 60 days etc.

Check out with your team if the Service account is valid with correct username and password try reload the document again after the update.

View solution in original post

6 Replies
srivastalans
Partner - Contributor III
Partner - Contributor III

Hi Maha,

     Does your document contain Section Access?

mux_maha
Contributor II
Contributor II
Author

No.In my document does not have Section access.

stabben23
Partner - Master
Partner - Master

Hi,

when happens this in Your process, is it immediately after you start the task?

Is this a New qvw application that you have moved from a test environment to Production server?

More input will be needed, like logfiles etc.

MK9885
Master II
Master II

Is it happening to only 1 document or all documents?

In QMC the document can only be loaded thru your Service Account.

Check if you have entered correct credentials for username and password.

Many times companies has policy to expire the service account password after 30 days or 60 days etc.

Check out with your team if the Service account is valid with correct username and password try reload the document again after the update.

mux_maha
Contributor II
Contributor II
Author

no