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Not applicable

Giving access to new users

I have been struggling giving access to new users, some of them works fine but some of them don't. We do have a certain security level so all users also has to be granted access from our IS helpdesk. They say the users are on the correct list. What can then be the problem?

Very thankful for any help!!

11 Replies
awhitfield
Esteemed Contributor

Re: Giving access to new users

Hi Clara,

what do the effective users see in the ACCESS POINT?

What error messages display?

etc

Andy

Re: Giving access to new users

In short, what is not working and how do you know it isn't working? (screenshots, error messages, abnormal behavior, report everything you don't like)

Peter

santiago_respane
Valued Contributor

Re: Giving access to new users

Hi Clara,

In my work we use AD groups, so every time we add a new user to a group we have the same problem, and it is always because the user didn't log off in order for the changes to be applied at network level.

As Peter mentioned it would be easier for us if you could share any extra info about the issue you are trying to solve.

Kind regards,

Not applicable

Re: Giving access to new users

The users are told ”Failed to open, you don’t have access to the document”. They can not enter the application.

They were given access weeks ago now so they must have logged off since then.

Can it be something with the settings in Qlik?

Not applicable

Re: Giving access to new users

The users are told ”Failed to open, you don’t have access to the document”. They can not enter the application.

They were given access weeks ago now so they must have logged off since then.

Can it be something with the settings in Qlik?

Not applicable

Re: Giving access to new users

The users are told ”Failed to open, you don’t have access to the document”. They can not enter the application.

They were given access weeks ago now so they must have logged off since then.

Can it be something with the settings in Qlik?

kamal_sanguri
Valued Contributor

Re: Giving access to new users

Do the users have Named CAL.. or the document may not have assigned ample DOC CALS..

Highlighted
kamal_sanguri
Valued Contributor

Re: Giving access to new users

kamal_sanguri
Valued Contributor

Re: Giving access to new users

the other reason can be users are not added to correct groups in QMC.

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