Basically, I want to show the total volume of calls for the toll free number, within that total volume, how many are hang ups, self-service and get-into-queue calls. Then I want to show how many calls are answered, abandoned or transfer to another place in that get-into-queue calls per business unit. I also want to add intent as another bucket under business unit (plus sign as in pivot table).
How do I create this table or something similar? Or is there a better way to show to data?