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Hi All,
Basically, I want to show the total volume of calls for the toll free number, within that total volume, how many are hang ups, self-service and get-into-queue calls. Then I want to show how many calls are answered, abandoned or transfer to another place in that get-into-queue calls per business unit. I also want to add intent as another bucket under business unit (plus sign as in pivot table).
How do I create this table or something similar? Or is there a better way to show to data?
Thank you for your inputs.
This?
Yes Sunny, and also the plus signs on Sales, Service and Other indicate that it can be expanded to Intent.
For example:
Sale -
Getting Quote
Subscribe
Service -
Cancel Policy
Renewal
Other -
Question about Discount
Would you be able to provide a sample to look at?
Hi Sunny,
I have attached a sample in Excel. You can see sample data in the data tab, final tab is what I want which I manually format from pivot sheet.
Thank you for your help.