No Connection Error

[lionking15]

Hi,

Getting error "No Connection Error" daily while opening dashboard first time on access point(Ajax Client).

(After one or two tries dashboard get opens).

Kindly provide solution for the same.

[Clever_Anjos]

Would you mind attaching a screenshot?

[asgardd2]

Hi!

Maybe you have a high load on the server?

Do you have one or more servers QlikView(cluster) ?

[Clever_Anjos]

You should check the session log and see if there is a message for the disconnect.

[lionking15]

Yup server are in cluster and no load on server too

[kamalqlik]

Hi Giridhar,

Please check the log files.There might be some error msg for disconnection

[lionking15]

Find below attached screen shot

Find below given points-

1. There is no RAM issues
2. Web serer is in cluster
3. after one or two tries,Application get opens.

[lionking15]

ScreenShot from Audit Log-

2018-01-11 19:02:11        2018-01-12 12:52:29 4 700 Information        Ticket Lookup: Ticket ABA4EDC758FC88E57B071D42C27CD344CB1E6770 not found.

2018-01-11 19:02:11        2018-01-12 12:52:29 4 700 Information        Session stop reason: invalid iis authentication string

2018-01-11 19:02:11        2018-01-12 12:52:29 4 700 Information        Ticket Lookup: Ticket FAEED9C1DC5982AD6B52CCA88CD5DC747331D15F not found.

2018-01-11 19:02:11        2018-01-12 12:52:29 4 700         Information Session stop reason: invalid iis authentication string

2018-01-11 19:02:11        2018-01-12 12:52:32 4 700 Information        Ticket created: Ticket (EB0E99554282B05F0E3470C59FAAF67A95B6A854) for xxxxxxx.

2018-01-11 19:02:11        2018-01-12 12:52:32 4 700 Information        Ticket Lookup: Ticket EB0E99554282B05F0E3470C59FAAF67A95B6A854 was found.

[lionking15]

Hi,

Kindly find below attached screenshot

[lionking15]

Hi,

Kindly find attached screenshot