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nishanthi_8
Contributor

Not able to assign Document CALS to users

Hi,

I am not able to assign document cals to users. There are no CALs like the document has been deleted without releasing the CAL.

I have created a document and before deleting it I have already released the CAL and deleted the document. But I am not able to use the same CAL for any other documents. Its showing as below :

Document CALs allocated to document : 1

Document CALs allocated to Users : 0

Could any one help with the solution ?

7 Replies
olivierrobin
Valued Contributor III

Re: Not able to assign Document CALS to users

hello

did you put to 0 the number of cals allocated to the document before deleting it ?

nishanthi_8
Contributor

Re: Not able to assign Document CALS to users

No. Once after deleting the CAL I made it as 0

olivierrobin
Valued Contributor III

Re: Not able to assign Document CALS to users

that's ok. i meant before deleting the document

are you sure there are no other documents with doc cals ?

try to use power Tools to list doc cals ans associated documents

nishanthi_8
Contributor

Re: Not able to assign Document CALS to users

I have other document as well. If I create document cals for the existing document that is working fine. But I am not able to do it for new documents

olivierrobin
Valued Contributor III

Re: Not able to assign Document CALS to users

for me it means that the max nulmber of doc cals has benne reached

try to see for each existing documents the number of cals declared and the number assigned

try to decrease the number of declared and see if it's better

Highlighted
srinivas_raidi
New Contributor

Re: Not able to assign Document CALS to users

HI,

It seems that there are no free cals to allocate.The issue might be  the available server cals figure is zero .

Reduce the already allocated documents and save it.Then try ,it may work.

Re: Not able to assign Document CALS to users

Have a look at this post, there is a PDF document that shows how to recover the lost CALS.

Re: Recover lost CALS using PGO files

Also have a look at the Licence Analyser below.

This will make it easier for you to manager how your Doc Cals are assigned to users and documents.

License_Analyser_K3FDS.qvw