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glifshitz
Contributor II
Contributor II

Not recognizing the license for the user

Hi all,

I have a service account for NPrinting - I assigned a license to this account in the Management Console.

Then I logged into the server with this user and I see that the license I assigned isn't working - When I am opening the QV application with webserver for this user it all loads successfully , but when I try to open an existing app with QV desktop right afterward it still shows "Personal edition" ( Shouldn't first opening through the web solve this? ) - Hence my NPrinting reports aren't loading.

A few things worth mentioning:

- I just migrated to QV 12.2 and using NPrinting 16.8

- Also  - our IT team recently enforced password changes for all users in the company ( we are loading users through Active Directory to QV ), although they claim that no changes were applied for the service accounts

Any ideas how to,solve this issue?

Thanks in advance,

Gilad

1 Reply
atoz1158
Creator II
Creator II

Hi

Try using Open in Server from the Desktop

Adrian