If you can post the entire error message, we can try to find some further information, but generally any errors related to this tend to be related to the database or database connector, both of which are normally the same vendor, and you may have better luck finding something on their website in this case to help explain what is actually going on. We just return the error the DB Connector is throwing, so although it may seem like it is directly us, it is actually the DB side of things. Hopefully this will help you get things tracked down if you have not already.
Regards,
Brett
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