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Qlikview update problem for personal edition

Dear Sirs,

I have installed few weeks ago by a mistake the version 9 of the personal edition of

Qlikview and worked with it.

As I could read on your internet site that update to version 11 is for free I downloaded and installed

the version 11 on the same laptop.

The following events happened:

- I could not read/open files created with version 9.

- I could create files with the version 11 but I could not re-open again them after being saved.

- I uninstalled the version 11 and installed again version 9 and I could open both files created

with version 9 and version 11.

All in all with version 11 installed, I was not able to open any file created with itself or version 9.

To solve the problem I was suggested and I performed the following operations:

    -deleted all values  in the windows registry--> I deleted the values in  H_KEY_CURRENT_USER\Software\Qliktech.

-          -uninstalled QV9.

--         -deleted the file \AppData\Roaming\QlikTech\QlikView\Settings.ini

I installed QV11 again and I have still the same problem.

Is there something I missed to perform, or there is no solution for this problem

Best Regards,