Quarantined DOC CALS

[imtiaz_ullah]

Hi all,

I have a question regarding the recycling of DOC CALS.

Just to be clear, I fully understand how they work and the quarantine period etc, but I do have a specific question around a user taking another DOC CAL within the quarantine period.

When I purchased my DOC CALS from a UK reseller, I was told to double up my purchase, .e.g if I had a client base of 30 users, I could purchase 15 DOC CALS (concurrent connections) and then double them up (so by 30 CALs in total). I could then recycle 15 DOC CALs on a daily basis and would then have 15 spare CALs that could be reused during the quarantine period of the previous 15.

Now... testing this, I have a user who accessed and then had their CAL reset (quarantined for 24 hours), as expected.

The issue now is that the same user can no longer log in - I would have expected them to take another free CAL, which there are available. But no, instead they get "the server had no user cal for your account" message.

Am I missing something here or have I been ill-advised by my reseller?

Thanks

Imtiaz

[simospa]

Hi Imtiaz,

take a look at this post: QlikView Server - Quarantine question

It seems be useful restart the services.

Let us know.

S.

[imtiaz_ullah]

Hi Simone,

Thanks, I saw that post previously, but it's not the same issue.

I have a user who is trying to access again within 24 hours. I understand that the CAL is now out of action, but I have spare and would have expected him to grab another license?

That's not happening - he now cannot access for 24 hours.

Thanks

Immy

[Marcio_Campestrini]

Imtiaz

I think it's better to refer to your master to understand what's hapenning.

[imtiaz_ullah]

My master??

[Marcio_Campestrini]

The company that sold you the Qlikview

[imtiaz_ullah]

I am but at the same time, this is specific to Qlik licensing so perhaps an answer can also be found here on the community.

[Marcio_Campestrini]

Hi Imtiaz

Is your problem solved? If yes, please mark helpful/correct questions to close the thread.

Thanks.

[Marcio_Campestrini]

Hi

Have you solved your problem? If you did, please choose the correct answer and help us to keep community focused.

[Marcio_Campestrini]

Got you issue solved? Please mark helpful/correct answers.