We currently have a combination of Named User and Document CALs used across the business, but due to changes to some business systems, we no longer require some of the licences we have. Our current software vendor advises that we can't reduce the number of licences we have - is this correct? They would happily let us increase the number of licences though.
For other types of software that we use, you can increase or reduce the licenced quantity year to year (ie Office 365, Adobe). It appears we are being forced to pay for items we don't require. Please advise if this is standard practice for Qlikview
You don't have to pay year to year for licenses that you don't need. Qlik license is perennial, and you just pay the maintenance (for version upgrade and support) fee year to year. If you don't need that you can simply stop paying for maintenance for them. However, you can't get back the money by returning the license and that probably makes sense.
That's essentially what we were trying to do, reduce the maintenance fee. They are basing the maintenance fee on the full amount and we only want to pay for maintenance on a reduced number of licences. Should we look at an alternative vendor?