Thanx for this, I am assuming from your data model, that the entry point, might be e.g. home, work, etc
Mine will always be X (for example) and then Y..
what I am trying to visualise...we have customers that
1. sees a displayed offer
2. Goes through an Affordability step
3. Accepts the offer.
so the 'path' would be relatively simple...
Customer...Display....Accepts - and then lastly I would like to calculate the remainder of the customers (who didnt do Step 2 and step 3) - in other words the drop offs - they didnt 'finish' the process.