I want to produce a chart that shows the number of calls overall, and then included on the chart the number of calls but by the selected agent.
The problem is, I'm getting really confused as to how to use the set analysis.
In my chart I have my dimension as 'Agent', and my expression as 'Count(DISTINCT([Contact ID]))', giving me the number of calls by agent.
How do I use set analysis, if that's the right tool, so that when an agent is selected, it shows the number of their calls, AND the total count of the rest of the calls as one. So, if using a pie chart, and the agent had called 25 calls, and overall, including the agents calls there were 100 placed, you would see the pie chart with a quarter showing for the agent, 25% of the calls made, and 75% of the pie chart as all the remaining calls made.