Cannot set offline license in Qlik Sense Enterprise on Windows February 2024

[Benoit_C]

The license used has the required offline tag, but offline licensing after an upgrade of Qlik Sense Enterprise on Windows to February 2024 fails with error:

There was an error when getting license information from the license service

In repository logs you also could have the below error:

There was an error contacting the license service. Keep retrying

Resolution

Qlik has identified a defect in the initial February 2024 release as well as patch 1 (QB-25231).

Workaround

Change the -offline parameter position in the configuration file.

1. Stop the ServiceDispatcher service
   
   
2. As Administrator, open the Service Dispatcher services.conf file.
   
   Default location Qlik Sense on-prem: C:\Program Files\Qlik\Sense\ServiceDispatcher
   Default location QlikView: C:\Program Files\QlikView\ServiceDispatcher
   
   
3. Locate [Licenses.parameters]and add the parameter -offline 
   
   Example:
   
   [licenses.parameters]
   -qsefw-mode
   -offline
   -app-settings="..\Licenses\appsettings.json"
   
   

   
   Previous versions of Qlik Sense allowed for the -offline parameter to be situated anywhere. February 2024 requires it in this order.

4. Save the file
   
   
5. Start the ServiceDispatcher service

 

Fix Version

QB-25231 is expected to be fixed in Qlik Sense Enterprise on Windows February 2024 Patch 2.

Cause

QB-25231

Related Content

Long term offline use for Qlik Sense and QlikView Signed Licenses 

Information provided on this defect is given as is at the time of documenting. For up-to-date information, please review the most recent Release Notes, or contact support with the QB-25231 for reference.

Environment

Qlik Sense Enterprise on Windows February 2024