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Cannot set offline license in Qlik Sense Enterprise on Windows February 2024

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Benoit_C
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Cannot set offline license in Qlik Sense Enterprise on Windows February 2024

Last Update:

Mar 15, 2024 4:59:39 AM

Updated By:

Benoit_C

Created date:

Feb 29, 2024 3:54:50 AM

The license used has the required offline tag, but offline licensing after an upgrade of Qlik Sense Enterprise on Windows to February 2024 fails with error:

There was an error when getting license information from the license service

there was an error when getting license information from the license service.png

In repository logs you also could have the below error:

There was an error contacting the license service. Keep retrying

Resolution

Qlik has identified a defect in the initial February 2024 release as well as patch 1 (QB-25231).

Workaround

Change the -offline parameter position in the configuration file.

  1. Stop the ServiceDispatcher service

  2. As Administrator, open the Service Dispatcher services.conf file.

    Default location Qlik Sense on-prem: C:\Program Files\Qlik\Sense\ServiceDispatcher
    Default location QlikView: C:\Program Files\QlikView\ServiceDispatcher

  3. Locate [Licenses.parameters]and add the parameter -offline 

    Example:

    [licenses.parameters]
    -qsefw-mode
    -offline
    -app-settings="..\Licenses\appsettings.json"

    Sonja_Bauernfeind_0-1709195555411.png


    Previous versions of Qlik Sense allowed for the -offline parameter to be situated anywhere. February 2024 requires it in this order.

  4. Save the file

  5. Start the ServiceDispatcher service

 

Fix Version

QB-25231 is expected to be fixed in Qlik Sense Enterprise on Windows February 2024 Patch 2.

Cause

QB-25231

 

Related Content

Long term offline use for Qlik Sense and QlikView Signed Licenses 

 

Information provided on this defect is given as is at the time of documenting. For up-to-date information, please review the most recent Release Notes, or contact support with the QB-25231 for reference.

 

Environment

Qlik Sense Enterprise on Windows February 2024

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