Exported PDF object blank after upgrade to Qlik Sense Enterprise on Windows May 2024

[Nick_Asilo]

After upgrading to Qlik Sense Enterprise on Windows May 2024 or newer, exporting a sheet or visualization to a PDF leads to a blank PDF output. The same export worked as expected before the upgrade. 

This affects deployments running Windows 2012 R2, a version of Windows no longer supported by Qlik Sense Enterprise on Windows. It is incompatible with the current reporting_web_renderer.exe resource used by the Printing service.

Environment

• Qlik Sense Enterprise on Windows May 2024 and newer
• Windows 2012 R2

Resolution

Upgrade the server to a supported operation system and test again.

Cause

Microsoft dropped support for Windows 2012 R2 in January of 2023. The last version of Qlik Sense Enterprise on Windows which supported Windows 2012 R2 was Qlik Sense May 2023.

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Qlik Sense System Requirements