First time access to the Qlik Customer Support Portal fails with: Unauthorized Access Please try signing out and sign in again

[Sonja_Bauernfeind]

Accessing the Qlik Customer Support Portal for the first time may fail with the error:

Unauthorized access. Please try signing out and sign in again.

Resolution

This error typically means the required Community profile was not yet completed. 

To resolve it:

1. Go to Qlik Community
2. Log in
3. Complete the Profile setup by choosing a Username
   
   
   
   
4. Click Submit