Official Support Articles

[Daniel_Seo]

In order to investigate Task failure, It is necessary to collect Diagnostics Package from Qlik Replicate.

This article explains how to collect Diagnostics Package from Qlik Replicate.

Environment

• Qlik Replicate all versions

1. Login Qlik Replicate Console
2. Open the problematic task.
3. Switch to Monitor view.
4. Click the Tools toolbar button and Select Support > Download Diagnostics Package.
5. Depending on your browser settings, the following file will either be automatically downloaded to your designated download folder or you will be prompted to download it:
   
   File name:
   <task_name>__diagnostics__<timestamp>.zip
   
   Example:
   MyTask__diagnostics__20210615161333.zip

Please upload the collected Diagnostics Package in Support Case.

[sri22]

Hello,

My SQL DBA has few concerns can we have a call to resolve this issue.

Please provide some time slots so that we can meet on Zoom

Thanks

Srikar 

[Dana_Baldwin]

Hi @sri22 

Please open a support case so we can assist you.

Thanks,

Dana