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Aug 3, 2023 8:19:30 AM
Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
For details on our terms and conditions, review the Qlik Support Policy.
Index:
We're happy to help! Here's a breakdown of resources for each type of need.
Support | Professional Services (*) | |
Reactively fixes technical issues as well as answers narrowly defined specific questions. Handles administrative issues to keep the product up-to-date and functioning. | Proactively accelerates projects, reduces risk, and achieves optimal configurations. Delivers expert help for training, planning, implementation, and performance improvement. | |
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(*) reach out to your Account Manager or Customer Success Manager
Your first line of support: https://community.qlik.com/
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The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)
The Qlik Design Blog
The Design blog is all about product and Qlik solutions, such as scripting, data modelling, visual design, extensions, best practices, and more! (click)
The Product Innovation Blog
By reading the Product Innovation blog, you will learn about what's new across all of the products in our growing Qlik product portfolio. (click)
Q&A with Qlik
Live sessions with Qlik Experts in which we focus on your questions.
Techspert Talks
Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis.
Technical Adoption Workshops
Our in depth, hands-on workshops allow new Qlik Cloud Admins to build alongside Qlik Experts.
Qlik Fix
Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.
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Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
Log in to manage and track your active cases in Manage Cases. (click)
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
If you require a support case escalation, you have two options:
A collection of useful links.
Qlik Cloud Status Page
Keep up to date with Qlik Cloud's status.
Support Policy
Review our Service Level Agreements and License Agreements.
Live Chat and Case Portal
Your one stop to contact us.
Good Day,
Please could you add me to the decision Inc account. [edited to ensure privacy]
Hello @kbenham
I have logged a ticket on your behalf and have edited the email addresses out of your comment to ensure privacy.
All the best,
Sonja
Just tried it.
The chat bot for installation issues only knows 3 products, which does NOT include Nprinting (AND there is no button for goback/other issue/...) to escape the dialogue). 😞
still a little bit work in progress 😉
@Sonja_Bauernfeind Does Qlik still offer phone-based support for Qlik Support Tickets? In the past, there were times when we leveraged the number 1-877-754-5843 to contact Qlik. This was especially helpful for priority tickets. I tried to use this recently and found that the hotline is still active, but it doesn't allow you to get in contact with anyone.
I did find an article where it shows phone-based support is still available for Replicate and Compose, but its a different number.
https://community.qlik.com/t5/Qlik-Replicate/Qlik-Support-phone-number/td-p/1906753
Hello @jeremyseipel
Apologies for the initial delay. I've sent you a direct message!
All the best,
Sonja
Hi,
can i get some contact to clear my doubts on licences. there are no phone numbers mentioned anywhere and support tickets raised are so late to respond because it is not product related.
[phone number was edited out]
Hello @Flosom
Please start a chat with our agents (Contact Support button in the bottom right corner of this screen). They will assist you with finding the correct answer to your license question.
I have removed your phone number from this post to remove identifying information from the public.
All the best,
Sonja
Hi @Sonja_Bauernfeind ,
Its not working. Its still stuck at some old request that i had raised. It would be great if i can have a call with someone at the earliest as i have customers waiting for licenses, or give me a contact number and i can call them up