How to view cases in Support Portal

[Sonja_Bauernfeind]

This article explains how to view your own and your colleague's cases in the Support Case Portal.

Steps:

1. Login to the Qlik Community
2. Click on Support in the top navigational ribbon
3. Click Manage Cases (or use the direct link: Case Portal)
   
   
   
   
4. From here, use the ribbon menu to select Cases or scroll down and click the Cases tile
   
   
   
   
5. You will be shown a list of all your cases and can now:
   
   
    
   
   1. Select fields: Helps you configure what fields you want to see in your list)
   2. Manage filters: What cases do you want to see?
       
      • Filter by Creator: Only your cases or your entire account's cases
      • Filter on Selected Fields: Allows you to drill down to specific fields
        
        Example to list only Closed cases restricted to My Cases:
        
        
        
        Tip: Don't forget to click + ADD FILTER once you have created it.
        
        
   3. Create a Case: Create a new case
      
      

Don't have access to your collogues cases? See How To View Other User Cases Within Your Organization.

Related Content:

How to create a case and contact Qlik Support 
How To View Other User Cases Within Your Organization

[MarcosCastilloSkyangel]

Greetings, I'm trying to follow up on a case opened through the  chatbot but I don't see the list of cases in the Case Portal (https://community.qlik.com/t5/crmsupport/page) also tried the "manual" option (Qlik Community -> Support -> Manage Cases) and the "direct" option (https://community.qlik.com/t5/crmsupport/page/tab/open), but all of them show me the same page with the message "Trying to access the Support Case Portal? or Downloads page? Connect with an agent now via live chat (click help icon lower right of page)
Product issue? Please post a question in one of our many product forums [https://community.qlik.com/t5/Forums/ct-p/Forums] or create a case with Qlik Support [https://community.qlik.com/t5/crmsupport/page]" ¿is it a problem with my account or is there a new feature that I'm not seing?

[Sonja_Bauernfeind]

Hello @MarcosCastilloSkyangel Your permissions were updated and you should now be able to see your cases correctly. You can also chat with us though to get updates on them if needed.

All the best,
Sonja 

[MauerwegRunnerBerlin]

I need to open a new case. I opened cases with my account a few months ago. However, I can no longer log in. I just get the number 0 displayed. Nothing else.
Can anyone tell me what is wrong?

Thanks in advance, Matthias

[Sonja_Bauernfeind]

Hello @MauerwegRunnerBerlin 

The quickest way for us to be able to assist you on this would be to start a chat (click the Chat Now button). One of our agents will help you log a case and review the problem you are seeing with your support account.

All the best,
Sonja