License and operation monitoring apps error 401 Unauthorized

[Zareh_T]

Monitoring App reload fails with:

Error message: Error: QVX_UNEXPECTED_END_OF_DATA: HTTP protocol error 401 (Unauthorized): Requested resource requires authentication.

The error happens when the Qlik Sense services account does not match the account used in the reload task.

Resolution:

The data connections must be updated accordingly with the Qlik Service User ID and Password.

• Open the Qlik Sense Management Console
• Navigate to Data Connections 
• Locate monitor_apps_REST_ data connection
• Click Edit
• Enter the correct User ID and Password (as seen in Fig 1)
• Save the changes.

Fig 1

 

[SwapneelGolapkar]

Hi @Zareh_T , @Sonja_Bauernfeind 

We did this setting still facing the same error.

Can you please help us on this ?

Thanks,

Swapneel

[Sonja_Bauernfeind]

Hello @SwapneelGolapkar 

I recommend posting your query directly in our Qlik Sense Management forum to make use of the wider reach of our community and our active support engineers. When posting, include the symptoms of your issue, any error messages that you have seen, and what troubleshooting steps you've already taken. Feel free to refer back to this article as an example of what you tried.

All the best,
Sonja

[SwapneelGolapkar]

Thanks @Sonja_Bauernfeind  for your inputs.

Appreciate your timely feedback and turnaround.

I will follow the above mentioned.

Currently our issues has been resolved, and the cause for it was to re-enter authentication credentials in the authorisation section.

Thanks for your help.

Best Regards,

Swapneel

[Sonja_Bauernfeind]

Hello @SwapneelGolapkar 

I am glad to hear this was resolved! And thank you for letting us know what resolved the issue.

All the best,
Sonja 

[crmtdoo]

Hi,

I found a problem with changing passwords. I have a semicolon character in the password and after changing password I got a weird message like parameter has no value. This parameter was my password behind the semicolon.

Is it specified that special characters are not allowed for using in password? Account used in this connector is AD/LDAP user.

[Sonja_Bauernfeind]

Hello @crmtdoo 

Is this the error you received? Qlik Sense Monitoring apps: Connector connect error: Parameter FIi}d has no value, or misplaced semi... 

We can confirm that the monitoring app REST connection does not support semicolons.

All the best,
Sonja