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NPrinting connection issue with QlikView related to incompatible version of QllikView desktop and server

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Zareh_T
Support
Support

NPrinting connection issue with QlikView related to incompatible version of QllikView desktop and server

There could be certain situations when creating a connection with a QlikView application in NPrinting, the connection verification would fail the compatibility check.

The system will display a verification error message as below: "QlikView Server version is compatible with installed QlikView Desktop" as screenshot below:

 

Environment:

Qlik NPrinting , all versions

 

Resolution:


To resolve this do the following: 

Option 1:

Completely uninstall QV desktop on NP server then re-install  fresh version that exactly matches the QlikView server version, then fully restart the NP server

( Once you uninstall make sure that there are no installation folders left over and manually remove them before installing the correct version )

Create a new connection in NPrinting after the new installation


Option 2:

- Uninstall QlikView desktop client 

- Remove Qliktech folder registry; 

HKEY_CURRENT_USER > Software > QlikTech 

- Remove QlikTech folder from Application Data; 

Windows Server 2008 : C:\Users\ <user>\AppData\Roaming\QlikTech 

- Reboot machine 

- Install QlikView Desktop 


Option 3:

For the Cluster connection, under the cluster tab, make sure that the "Address" is entered as HTTP and not HTTPS in the address URL.
If there is no certificate setup, the address should be http and it could cause this same error ( know issue in the product )

000058169a.png

 


 

Labels (2)
Comments
Skage
Partner - Contributor II
Partner - Contributor II

Hi!

Is this still an issue?

I'm trying to move a customer setup from unc-path to qvp and preferably to a cluster connection.

When I try the same qvp-path in both Server and Cluster, the Cluster verification refuse the same document that the Server-setup is successfully verifying. The message is the compatible-message.

No qvp in the document address and http only in the cluster address. 

It should be the same qv.exe used in both cases, right?

Both Server and Desktop are 12.40.

br

/lars

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @Skage 

Was the setup of the connection performed as per Connecting to QlikView documents on the QlikView Cluster?

All the best,
Sonja 

Skage
Partner - Contributor II
Partner - Contributor II

Hi @Sonja_Bauernfeind 

Yes, I followed that instruction and I think I did it the right way. 🤞

I was just a bit surprise that 12,40, SR1(qv.ext) and SR4 (qvs.exe), are not compatible when it comes to cluster-connection.

I'll upgrade qv.exe and test again, when I have a opportunity. 

/lars

Version history
Last update:
‎2021-06-01 12:02 PM
Updated by:
Contributors