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Qlik Alerting 403 errors after upgrading to Qlik Sense November 2024

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Qlik Alerting 403 errors after upgrading to Qlik Sense November 2024

Last Update:

Jan 31, 2025 3:47:14 AM

Updated By:

Sonja_Bauernfeind

Created date:

Jan 31, 2025 3:47:14 AM

For both existing and new Qlik Alerting deployments customers will see a variety of errors when connecting to Qlik Sense.

In the developer tools and when testing the connection the following response error can be seen:

Unexpected server response: 403

 

Resolution

Follow these steps to resolve the issue: 

  1. Install Qlik Alerting November 2024 SR1 (or later releases)
  2. Go to C:\Program Files\Qlik Alerting\config
  3. Open default.json
  4. Change "webSocketEnabled" to true

    websocketenabled true.png

  5. Restart Qlik Alerting services

 

Cause

In Qlik Sense November 2024 CSRF protection was extended to Websocket requests and added support for CSRF to add-on products. This includes Qlik Alerting for Windows.

 

Internal Investigation ID(s):

QCB-30970

 

Environment

  • Qlik Alerting
  • Qlik Enterprise on Windows November 2024 and later
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