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Qlik Cloud: Sending email with Microsoft 365 fails

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Sonja_Bauernfeind
Digital Support
Digital Support

Qlik Cloud: Sending email with Microsoft 365 fails

Last Update:

May 7, 2024 9:55:58 AM

Updated By:

Katie_Davis

Created date:

May 7, 2024 9:55:58 AM

Qlik Cloud is set up to use Microsoft 365 as its email provider. Alerts or Tabular Reporting jobs fail to send.

Example errors:

  • Application is over its IncomingBytes limit.
  • Application is over its MailboxConcurrency limit

 

Resolution

Review the Events to locate the error and identify the root cause and solution. Most commonly the email will have failed to send due to Microsoft's service limits being reached.  

  1. Open the Qlik Cloud Tenant's Management Console 

  2. Open Events

  3. Filter by the Event type com.qlik.transport-response.email.failed

  4. Locate the event you wish to investigate by Date and expand it to identify the error

    Example: Application is over its IncomingBytes limit

  5. Take action based on the returned error.

In cases where Microsoft's limits are reached, Qlik recommends a dedicated large cloud SMTP provider (such as Sendgrid, Mailchimp, or Mailgun). See How to use Sendgrid bulk email service SMTP with Qlik Cloud Services and Qlik Application Automation for a possible alternative. 

 

Related Content 

Limits per app ID and mailbox combination (learn.microsoft.com)
Storage limits across standalone plans (learn.microsoft.com)
How to use Sendgrid bulk email service SMTP with Qlik Cloud Services and Qlik Application Automation

 

Environment

Qlik Cloud 

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Last update:
‎2024-05-07 09:55 AM
Updated by: