Totals are not included when exporting data in Qlik Cloud.
Totals and other formatting options can be exported in Qlik Sense Enterprise on Windows. See Downloading data from a table.

This is working as expected. Qlik Cloud only exports the data and the aggregation and will not export formatting/presentation options. See SaaS editions of Qlik Sense/QlikView: data export to Excel does not keep styling (colours, format......