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Qlik Data Transfer "Unable to connect to the tenant" message when connecting to Qlik Cloud

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Chip_Matejowsky
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Qlik Data Transfer "Unable to connect to the tenant" message when connecting to Qlik Cloud

Last Update:

Feb 26, 2024 3:02:21 AM

Updated By:

Sonja_Bauernfeind

Created date:

Feb 23, 2024 12:07:35 PM

After successfully installing Qlik Data Transfer and attempting to connect to Qlik Cloud, the message Unable to connect to the tenant is returned.

The Qlik Data Transfer log contains the following error:  

Error: Unable to contact Users Service. Underlying Error: write EPROTO 7692:error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure:c:\ws\deps\openssl\openssl\ssl\record\rec_layer_s3.c:1544:SSL alert number 40

 

Resolution

Install ciphers as stated in the Qlik Support article Adding Cipher Suite for Qlik Data Transfer on Windows 2012 R2. The article title mentions Windows Server 2012 R2, however, the same method for installing the ciphers is intended to work on Windows Server 2016 and later versions.

 

Cause 

The below required ciphers are not installed on the server running Qlik Data Transfer:

  • TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
  • TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256
  • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
  • TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
  • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256

 

Related Content 

Troubleshooting Qlik Data Transfer
Video - Troubleshooting Unable to Connect 1: Cypher
Adding Cipher Suite for Qlik Data Transfer on Windows 2012 R2

 

Internal Investigation ID(s)

QB-25164

Environment

Qlik DataTransfer 
Qlik Cloud 

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Version history
Last update:
‎2024-02-26 03:02 AM
Updated by: