Qlik Direct Access Gateway: 1.7.13.0 installation stuck. "Microsoft Visual C++ 14 Redistributable (x64) - 14.50.35719 - Modify Setup"

[Daniele_Purrone]

Installing Qlik Data Gateway v1.7.13.0 on Windows may fail. The installation remains stuck in a loop.

The system first requires a restart of Windows, but will not complete the installation afterwards. Instead, a Microsoft Visual C++ Redistributable Modify Setup prompt will be displayed:

Whatever option is chosen, a new pop-up appears stating, 'Please restart your system before running the Qlik Data Gateway - Direct access installation'. This will restart the loop. 

Resolution

Install v1.7.14.0 when available.

If it's necessary to perform a new installation in the meantime, use v1.7.11.0.

Cause

This is a known defect (SUPPORT-8964) affecting v1.7.13.0.

Internal Investigation ID(s)

SUPPORT-8964

Environment

• Qlik Direct Access Gateway

[MuhammadImran]

Hi,

Do we have any resolution for this issue logged, as i am also facing the same issue which is making the loop on every restart.

Thanks 

[Sonja_Bauernfeind]

Hello @MuhammadImran 

Install v1.7.14.0 when available - If it's necessary to perform a new installation in the meantime, use v1.7.11.0.

No other solution or workaround is currently known.

All the best,
Sonja

[Daniele_Purrone]

Hi @MuhammadImran , if there are no last minute hiccups, the release is planned for tomorrow.