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Qlik NPrinting Designer preview fails or other template editor issues

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Frank_S
Support
Support

Qlik NPrinting Designer preview fails or other template editor issues

Last Update:

Oct 25, 2023 3:38:48 AM

Updated By:

Sonja_Bauernfeind

Created date:

Feb 11, 2021 4:03:36 PM

This article describes how to resolve the following issues when using Qlik NPrinting Designer:

  • Clicking 'Edit' to open the template editor in the NPrinting web console, the report template appears with extreme magnification, a zoomed appearance.
  • NPrinting tags cannot be dragged into a report template
  • The Designer fails to open with errors or may open and generate preview errors
  • After the splash screen appears, nothing happens but the NP designer process runs in the Windows Task Manager
  • The NPrinting Designer crashes

Requirements:

  • Qlik NPrinting Designer and Server MUST be the SAME version
  • The following steps MUST be performed on all monitors attached to the computer where the NPrinting Designer is installed.
  • NPrinting Designer accessed from Citrix'virtualized' desktops is not supported. Use a physical computer desktop to install NPrinting Designer only. See Unsupported Configurations
  • If you are working with a currently supported version of Qlik NPrinting and, pay particular attention to solutions One and Three below.
If you operating an unsupported NPrinting Designer and Server, you will need to upgrade to a supported version.

Environment

  • NPrinting Designer: All Versions
  • Windows 10

 

Resolution

Solution One

  1. Installation of a local copy of MS Office 2019, 2016. 2013, 2010 (Office 365 is not officially supported prior to June 2019 NPrinting release).
  2. Advanced Scaling/Zoom level which must be set to 100 percent on the Windows OS to prevent any further Excel template editor issues on open.

    servlet.ImageServer.png

  3. You must sign out of Windows then sign in again before attempting to open the Qlik NPrinting Designer again.
  4. You may need to Reboot your computer to fully apply/complete the changed settings if signing out then signing back into windows does not solve the issue.
Note:
  • Remote Desktop connection: If you are connecting to the NPrinting Designer through a Remote Desktop Connection to another computer, you need to update your local laptop/desktop computer operating system display settings/advanced scaling settings are set to 100 percent. The remote computer should then take your local desktop zoom settings.
  • Multiple Monitors: If you have Multiple Monitors, each monitor must be configured to 100 percent zoom setting, Different zoom settings on separate monitors connected to the same NP designer computer will also cause NPrinting Designer reporting problems described above.

 

Solution Two

  1. You may need to update your DPI settings:
  2. See: Unable to edit Excel report with Windows 10 with error "NPrinting Designer can't find a supported te...
  3. You must sign out of Windows then sign in again before attempting to open the NPrinting Designer again.
  4. You may need to Reboot your computer to fully apply/complete the changed settings if signing out then signing back into windows does not solve the issue.

 

Solution Three

Update User Interface options in MS Office Settings:

  1. Open Office, i.e. Open blank Excel Workbook and do
    •  File ->  General -> Options -> User Interface options
  2. If default is "Optimize for compatibility" switch to "Optimize for best appearance", close Excel, open an NP Excel report with NP designer via NPrinting Web Console (close NP designer before attempting bullet three below).
  3. If default is  "Optimize for best appearance" switch to "Optimize for compatibility". close Excel, open an NP Excel report with NP designer via Nprinting Web Console (close NP designer before attempting bullet two above).

    Excel.png

 

 

Solution Four

  1. Select the "Disable fullscreen optimizations" property
  2. By default, you will find the NPrintingDesigner.exe at "C:\Program Files (x86)\NPrinting\Designer"

    Disable fullscreen optimizations.png

 

 

Solution Five

In rare cases, some organization's will actually disable drag and drop capability through windows group policy. Please check with this following article and work with your internal Windows Group Policy team to re-enable this feature as needed https://community.qlik.com/t5/Knowledge-Base/NPrinting-Designer-Drag-and-Drop-Not-Working/ta-p/17173...

 

MS Office Update Causing Opening NPrinting Designer issues:

Qlik NPrinting can't find supported reporting temp... - Qlik Community - 1716228

 

 

Comments
RajaDumpa
Contributor III
Contributor III

Dear Frank,

We have the same issue as seen below  inside the N printing Server on Windows 10 with Office 365. We started seeing this issue all of a sudden and All the Registry keys are fine as per the other articles. 

We tried re-starting the services and rebooting the machine after changing the Designer file (.exe) DPI settings and the issue still persists.  The below articles have not been useful in our case. 

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/NPrinting-Error-NPrinting-Designer-can-t-fi...

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/NPrinting-17-5-Excel-Template-Keep-getting-...

Could you advice ? 

 

Oct 4th Designer Issue.PNG

 

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @RajaDumpa 

This article was updated with the latest information regarding this issue: Qlik NPrinting can't find supported reporting template editor. A recent Office 365 issue ahs surfaced. 

RajaDumpa
Contributor III
Contributor III

@Frank_S : Hi Frank, I am facing the same issue that I faced back in Oct 2021 Again. We are still using NPrinting Feb 2021 & NP Designer V21.0. Followed the 4 solutions and most of my display settings remained the same from last time. We use Office 365 Enterprise on the desktops. Our MS- Office 365 Installation on the N Printing Server is totally dysfunctional and Microsoft is unable to figure out the issue. 

 

Current version of our firm's MS office 365 Apps for enterprise.   16.0.1xxxxx

RajaDumpa_1-1658426144472.png

 

I followed your other Blog posts from below Ex :  user Eugenen has marked your post as working but it doesn't seem to be working for me. Can you suggest anything further ? 

https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-Designer-cannot-find-a-supported-template-edi...

 

 

RajaDumpa_0-1658426011519.png

 

@Sonja_Bauernfeind  : The solution wasn't working from that updated article. our templates have been working since Oct 2021 from time we connected. MS Office 365 enterprise is not the issue here. 

 

Frank_S
Support
Support

@RajaDumpa 

Please continue with your questions within your recently submitted Qlik Support ticket.

I am assisting your support agent there.

Kind regards...

bc-thebruuu
Creator
Creator

 

 

Office Open outsite N-printing.

I tried all the display settings,rebooted pc several time ...

No improvement

Qlik NPrinting May 2021 SR4

with office Microsoft® PowerPoint® pour Microsoft 365 MSO (Version 2208 Build 16.0.15601.20764) 64 bits

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @bc-thebruuu 

If you require more direct assistance, please post your question/issue in the Qlik NPrinting forum. Include all required information (error messages, steps taken to resolve, versions, etc.).

All the best,
Sonja 

bc-thebruuu
Creator
Creator

Thanks Sonia

I managed to make it work. seems like a cached info smwhere ... reboot of pc solved the issue

Version history
Last update:
‎2023-10-25 03:38 AM
Updated by: