Skip to main content

Official Support Articles

Search or browse our knowledge base to find answers to your questions ranging from account questions to troubleshooting error messages. The content is curated and updated by our global Support team

Announcements
NEW webinar Dec. 7th: 2023 Outlook, A Pivotal Year for Data Integration SIGN ME UP!

Qlik SAAS download chart images or data fails when accessing through VPN

cancel
Showing results for 
Search instead for 
Did you mean: 
Frank_S
Support
Support

Qlik SAAS download chart images or data fails when accessing through VPN

When accessing the Qlik Cloud tenant through VPN, all vpn users are unable to download Qlik Cloud chart images and data with errors:

Something went wrong

or

something went wrong with

 

Screen Shot 2022-09-20 at 11.51.36 AM.pngScreen Shot 2022-09-20 at 11.51.46 AM.png

 

 

Resolution

Check with your cloud security provider and ask them to insert your Qlik Cloud tenant address into its access whitelist for your environment

 

Cause

Cloud-related security platforms such as zscalar.net block download of Qlik chart images and data.

 

Related Content

https://help.zscaler.com/zia

Internal Investigation ID

QB-14441

 

Environment

Qlik Cloud 

Labels (1)
Version history
Last update:
‎2022-10-26 10:45 AM
Updated by: