Question
Could you share any information regarding the policy for Talend Cloud?
When an incident occurs, an investigation is conducted by our development team, and if the issue is assessed and determined to have a severity level that necessitates direct notifications to customers, it will be posted on Talend Cloud Status.
For definitions on the severity level, please check the Product Terms, and the support policy Qlik-Support-Policy-and-SLAs.
Regarding notifications, we will notify the customer within 24 hours after the incident has been solved through Talend Cloud Status.
For issues that are assessed and not determined to have a severity level that necessitates direct notifications to customers, information may be available in the next release of the Talend Release Notes.
Please also refer to the Talend Patch Notes, for patches made to Talend Products.
Environment
Talend Cloud
