Qlik Web Connector FTP/SFTP does not work on a Network path while Uploading or Downloading the files

[Rakesh_HB]

Qlik Web Connector FTP/SFTP does not work on a Network path while uploading and downloading the files

• The FTP/SFTP server and Qlik Web Connectors are installed on two different Servers.
• Able to authenticate on Qlik Web Connectors but unable to Upload or Download the files.

The following error occurs when trying to Download or Upload a file:

Environment

• Qlik Web Connectors
• FTP/SFTP Server

Resolution

1. Ensure that the Qlik Web Connectors and the FTP/SFTP server are in the same domain.
2. If Qlik Web Connector is running as a service, check under what windows account it is running (or under what windows account the .exe was started).
3. Login to the machine where the Qlik Web Connector is installed.
4. Ensure that the shared file is accessible via windows file explorer.
5. Run Qlik Web Connector under the same Windows Service Account.

Cause

Qlik Web Connector is running under a windows account that has no access to the shared file.

Ex: Qlik Web Connectors is running as a Service under the Local System account, not the Domain Admin Account.

Internal Investigation ID(s)

QB-18377