Request license offline approval - April 2020 and onwards

[Sonja_Bauernfeind]

Long term offline capability for the releases April 2020 and onwards requires a change to the license (addition of a further attribute), which can only be added after a special approval from the Customer Success Organization.

See below for how to submit the request for approval and proceed. 

1. Contact the Qlik Support team using Chat or the Qlik Support Portal.
2. You will need to sign an offline addendum and share the signed addendum with Qlik Support. Choose between one of the two addenda attached to this article; one for banking and one for non-banking customers. 
3. Provide the License key that needs to be offline enabled, as well as the current Product version details, and the reason why the connection to Qlik's license back end (LBE) cannot be established.
4. Request the support team to update the temporary offline feature (Delayed sync) and activate the product via an SLD key first, providing temporary offline access until the permanent offline feature is enabled. Review: How to activate Qlik Sense, QlikView, and Qlik NPrinting without Internet Access
5. Once the license is processed and fulfilled for permanent offline activation, here is how the license activation process for long-term offline is done:
   • Long term offline use for Qlik Sense and QlikView Signed Licenses
   • Long term offline use for Qlik NPrinting Signed Licenses
   • Long term offline use for Qlik Catalog

As part of the agreement for granting a customer offline license usage, the customer is required to regularly upload User Assignment log files. See Offline User Assignment logs.

This process is not required for OEM customers; OEM customers can contact support directly through chat or by creating a case using the Support portal to have the offline parameters enabled.

Related Content 

Activate Qlik Products without Internet access - April 2020 and onwards
Long term offline use for Qlik Sense Signed Licenses
How to send User Assignment log files to Qlik? (Long term offline license activation) 

[MiaTL]

Is this still true in 2024? 

[Sonja_Bauernfeind]

Hello @MiaTL 

This is still current in 2024.

All the best,
Sonja 

[EvaHuang]

How long does it take for a customer to upload user-assigned log files?

[Sonja_Bauernfeind]

Hello @EvaHuang 

Can you clarify your question so we can look into getting you a good answer?

All the best,
Sonja

[EvaHuang]

Hello @Sonja_Bauernfeind 

I mean this text content 'As part of the agreement for granting a customer offline license usage, the customer is required to regularly upload User Assignment log files.'

So how often do clients upload their data? Monthly? Quarterly? Yearly?

[Sonja_Bauernfeind]

Hello @EvaHuang 

Thanks for clarifying! I will check for you.

All the best, 
Sonja

[kellyyyyyyyyy]

Hi @Sonja_Bauernfeind, I currently have a customer asking about this as well, and I’m looking forward to your reply.  Thanks!

[Sonja_Bauernfeind]

Hello @kellyyyyyyyyy @EvaHuang 

After a quick check, the annual requirement listed in the addendum is still accurate, meaning this would need to be done once a year from the beginning of the contract (see the attached addendum to the article). You can check in with your account team for details.

All the best,
Sonja

[kellyyyyyyyyy]

Thanks @Sonja_Bauernfeind , that helps a lot. 😊