Resolved: Unable to log in to Qlik Cloud, Qlik SaaS logins fail (August 4th)

[Sonja_Bauernfeind]

Update Aug. 4, 2022 12:00 EST:

This issue has been resolved.

If your account was locked due to multiple login attempts, please follow My Qlik Account is blocked - Your Account has been blocked after multiple login attempts after the backend issue has been resolved. 

One of the following errors can be seen when attempting to log in to your Qlik Cloud tenant:

{"errors":[{"title":"Authentication failed. Error received from identity provider","code":"LOGIN-3","status":"401"

We're sorry. Something went wrong while processing your request. Please try again.

YOUR ACCOUNT HAS BEEN BLOCKED AFTER MULTIPLE CONSECUTIVE LOGIN ATTEMPTS

Our team has identified and resolved an issue with one of our technical partners that is impacting Qlik cloud sign-ins and registrations via Qlik IDP. 

See our status page for details.

[p_verkooijen]

@stevedark you are correct, trying logging in from different machines.

The 500 only occurs on 1 machine

Not getting any login pages for any of our tenants

trying on Windows machines, Edge and Chrome and different machines and different internet connections

[p_verkooijen]

Also confirmed by support, they raised an issue for the infrastructure team

[Sonja_Bauernfeind]

@p_verkooijen @stevedark 

We're investigating!

[p_verkooijen]

@Sonja_Bauernfeind please ask someone to update https://status.qlikcloud.com/ 

I instruct all my clients to look for issues on the site first before contacting me. Now I am getting unnecessary calls, and for sure your support department to.

[stevedark]

It seems to be a EU data centre issue, as I also have a tenant in the US data centre and that one is working fine. 

[Sonja_Bauernfeind]

@p_verkooijen 

It has been updated.

[Sonja_Bauernfeind]

@stevedark @p_verkooijen 

Please give your tenants another try.

[p_verkooijen]

yes works