Session expired. Tap here to reconnect: Cannot open hub with Qlik Sense Mobile client (client managed)

[Sonja_Bauernfeind]

When opening the hub in Qlik Sense Mobile for Android, the following error is displayed:

Session expired. Tap here to reconnect

This mobile log files read:

2020-04-09 10:48:09,318-ERROR deleteSocket: did not delete socket: 0x7924a49030, owns socket? 0 =>virtual void HttpSocketWrapperImpl::deleteSocket()(47) [520670629200]<=

Troubleshooting done:

• The certificate was imported correctly.
• Browser access works without issue.
• The connection is direct (no single sign-on, no VPN or reverse proxy)
• The issue presents using mobile data and WiFi

Environment

Qlik Sense Enterprise on Windows
Qlik Sense Mobile

Resolution

Verify that the certificate used is compatible with Qlik Sense. See Qlik Sense: Compatibility information for third-party SSL certificates to use with HUB/QMC