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Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

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Sonja_Bauernfeind
Digital Support
Digital Support

Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

Last Update:

Dec 28, 2023 11:32:47 PM

Updated By:

Sonja_Bauernfeind

Created date:

Apr 29, 2021 3:44:47 AM

Executing tasks or modifying tasks (changing owner, renaming an app) in the Qlik Sense Management Console and refreshing the page does not update the correct task status. Issue affects Content Admin and Deployment Admin roles.

The behaviour began after an upgrade of Qlik Sense Enterprise on Windows. 

Fix version:

This issue can be mitigated beginning with August 2021 by enabling the QMCCachingSupport Security Rule.

Solution for August 2023 and above:

Enable QmcTaskTableCacheDisabled.

To do so:

  1. Navigate to C:\Program Files\Qlik\Sense\CapabilityService\
  2. Locate and open the capabilities.json
  3. Modify or add the QmcTaskTableCacheDisabled flag for these values to true
    • {"contentHash":"2ae4a99c9f17ab76e1eeb27bc4211874","originalClassName":"FeatureToggle","flag":"QmcTaskTableCacheDisabled","enabled":true}
    • This will disable the caching on the tasks table only, leaving the overall QMC Cache intact to gain performance. If you had previously set QmcCacheEnabled, QmcDirtyChecking, QmcExtendedCaching to false, please set it to true again.
  4. Restart the Qlik Sense services

Workaround for earlier versions:

Upgrade to the latest Service Release and disable the caching functionality

To do so:

  1. Navigate to C:\Program Files\Qlik\Sense\CapabilityService\
  2. Locate and open the capabilities.json
  3. Modify the flag for these values to false
    • QmcCacheEnabled
    • QmcDirtyChecking
    • QmcExtendedCaching
  4. Restart the Qlik Sense services

NOTE: Make sure to use lower case when setting values to true or false as capabilities.json file is case sensitive.

Should the issue persist after applying the workaround/fix, contact Qlik Support.

Internal Investigation ID(s): 

QB-2096
QB-5168
QB-7655
QB-17238

 

Environment

Qlik Sense Enterprise on Windows 

Labels (1)
Comments
AlexGolz
Contributor III
Contributor III

is a restart necessary?

Sonja_Bauernfeind
Digital Support
Digital Support

@AlexGolz A restart is recommended.

lucienorrin
Creator
Creator

I still see this happening in QSEoW Nov '21 

pabloviera
Creator
Creator

Still happening on Feb'22

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @pabloviera 

If the issue persists for you, please contact Support so we can help investigate this.

All the best,
Sonja 

Congrid
Contributor III
Contributor III

Hi

 

After making this change I'm not able to see sheets in unpublished apps in my workstream.

 

Regards,

Congrid

BuTbka
Creator
Creator

In my case:
All root users have no problem with task statuses.
But other users don't see the correct status after update.
The problem was in the resource filter
After adding ExecutionResult_* everything works fine.

BuTbka_0-1651230648752.png

 

sourabh_w
Contributor
Contributor

@Sonja_Bauernfeind We have upgraded from November 2020 SR9 to November 2021 SR5, we have enabled QMCCachingSupport Security Rule and it seems to be working fine. 

Will this create any other resource overhead in the environment?

Sonja_Bauernfeind
Digital Support
Digital Support

No issues are anticipated, @sourabh_w.

All the best,
Sonja 

PhilipMertin
Partner - Contributor III
Partner - Contributor III

Issue is still around and we are on Aug 2022 Patch 3.

This did solve the problem though.

Version history
Last update:
‎2023-12-29 02:32 AM
Updated by: