The insight Advisor chat shows an "Unable to get data" message on opening

[Andrea_Bertazzo]

The problem occurs all the times the Advisor chat is opened:

1.  Connect to Qlik Sense Hub.
2.  Click on the Advisor chat button.
3. The advisor chat shows: "Unable to get data".  In a multi node environment, the chat can work connecting on a node and show the message on another node.
4. An  "Unable to decrypt app settings" error message is shown in the nl-app-search log file.
5. A "Failed to load app settings: 'powershell.exe' is not recognized as an internal or external command, operable program or batch file." error in the nl-broker log file.

Environment

• Qlik Sense all versions.

Resolution

It is necessary to add the "%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\" variable into the ** path ** in the system environment variable, if not present.

To do this (see the attached image):

1. Write "Environment Variables" in the windows start and choose "Edit the System Environment variables".
2. Choose Advanced >Environment variables.
3. Select Path in System variables and click on Edit... .
4. Choose Edit Text... .
5. Click OK if a warning window opens.
6. Add a semicolon (;) and the path:
   ;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\
   at the end of the string.
7. Click on OK on all the opened windows.

Cause

The problem is due to  a missing system variable in the node.

Internal Investigation ID(s) 

QB-5550