Thumbnail images not displaying correctly in published Qlik Sense apps

[Sonja_Bauernfeind]

The Thumbnail of a Qlik Sense App or a Sheet Thumbnail is not displayed correctly.

Instead of the image, a broken image is displayed:

Environment:

Qlik Sense Enterprise on Windows 

Resolution:

The proxy does not have access to the static content or static content was not correctly migrated after an upgrade. 

1. Verify if the Service Account has access to the Static Content folder. See Service cluster for information on where you can locate the folder. 
2. If the Service Account has access, verify if the image exists. 
   1. Go to the Qlik Sense Management Console
   2. Navigate to Apps
   3. Locate the App ID of the app showing the issues
   4. Go to the Static Content folder
   5. Review content in the App Content folder and verify that the image exists

[did]

Hello,

I have a question regarding the same issue with the header image which is not showing:

the developer himself together with  some other developer user can see the picture, but some other users (simple consumers) do not.  What could be the reason and how to fix it?

thank you

[Sonja_Bauernfeind]

Hello @did 

If some users can and others cannot see the images, you may be looking at security rules preventing access to them.

All the best,
Sonja