Unable to resume Qlik Replicate tasks due to the error Start processing new RESETLOGS_ID 'xxxxxx' that does not still have archived Redo logs

[Gerald_U]

Unable to resume Qlik Replicate tasks due to the error below:

00020080: 2023-08-16T13:55:07 [SOURCE_CAPTURE ]I: Start processing new RESETLOGS_ID 'xxxxxxxxx' that does not still have archived Redo logs (oradcdc_thread.c:430)

Resolution

The internal parameter supportResetLog is currently set to true. When a failover happens, the redo log ID will be reset to zero.

• With supportResetLog set to true, Qlik Replicate will search from zero when it cannot find the next redo log.
• With supportResetLog set to false, Qlik Replicate will keep searching for the next redo log until it appears or the task times out. This setting resolved the "Start processing new RESETLOGS_ID 'xxxxxxxxx' that does not still have archived Redo logs" error. 

To set the Internal Parameter:

1. Go to the Oracle Source Endpoint
2. Switch to the Advanced tab
3. Click Internal Parameters
4. Add:
   
   Parameter: supportResetLog
   Value: uncheck the box (set to false) 
   
   
   
   For more information on Internal Parameters, see Qlik Replicate: How to set Internal Parameters and what are they for?
   
   
5. Save and exit. The change will take effect once the tasks using this endpoint are stopped and resumed.

Environment

• Qlik Replicate
• Oracle Database as a Source

[Jon_Donker]

Once the issue is resolved - is it best practice to keep supportResetLog as false?  Or set it to true again 

[Attunity_user]

Hi Gerald_Uerald/Sonja_Bauernfeind

Once the issue is resolved - is it best practice to keep supportResetLog as false/ default value? Or set it to true again?

Thanks,

AU

[Gerald_U]

Once the issue is resolved, keep the supportResetLog parameter to false (uncheck the box).