User did not receive the invitation email to a Qlik Cloud tenant

[Daniele_Purrone]

After an admin invited a user to a Qlik Cloud tenant, the user never received the invitation email.

How can this be resolved quickly?

Resolution

There are several possible reasons for a user not to receive their expected invite email, such as temporary glitches with the recipient's mail server, a spam filter capturing the invite, or even a simple accidental deletion of the invite.

However, an invited user does not actually need the invitation email to access the tenant. They can log in to the tenant after the invite was sent, regardless of whether or not they received the email.

To get a user you previously invited into your Qlik Cloud tenant:

1. Request that the user access the tenant's URL (example: https://TENANT.REGION.qlikcloud.com)
2. They are redirected to the login panel
   • If the user already has a Qlik account with the same email used for the invitation, ask the user to log in
   • If the user doesn't have a Qlik account with the same email used for the invitation, ask them to sign up for one, which will redirect them to https://register.myqlik.qlik.com/
     
     
     
     For instructions, see How to Register a Qlik Account.
     
     
   • Once the user has successfully logged in, they can use the tenant as normal.

Environment

• Qlik Cloud Analytics