Where to find troubleshooting logs for Qlik Catalog

[Hordy_Beauzile]

To investigate issue within Qlik Catalog, the support engineer will need a few log files to deduce the root cause. In this article we will instruct you on where to find them.

First a few variables:

QDC_HOME: Home Directory where qdc is housed on the local server, this is set during installation through the Pre-requisite script within the QDCinstaller. The default is: usr/local/qdc

Tomcat: Apache Tomcat directory. Directory name will differ based on Tomcat version.

Environment

• Qlik Catalog

Core_env.properties

1. Log into your Qlik Catalog Server Terminal
2. Navigate to QDC_HOME/<Tomcat>/conf
3. The core_env.properties will be in this directory and can then be added to the ticket

Catalina.out

1. Log into your Qlik Catalog Server Terminal
2. Navigate to QDC_HOME/<Tomcat>/logs 
3. The catalina.out will be in this directory and it should be zipped up and added to the ticket

Container logs

Centos Installation: Docker

1. Log into your Qlik Catalog Server Terminal
2. Navigate to QDC_HOME/qlikcore
3. Run docker ps
4. Identify the container ID for the licenses container
5. Run docker logs -f [container ID]
6. Recreate the behavior that caused the error
7. Attach the output to a .txt file and upload it to the case

Red Hat Installation: Podman

1. Log into your Qlik Catalog Server Terminal
2. Navigate to QDC_HOME/qlikcore
3. Run podman ps
4. Identify the container ID for the licenses container
5. Run podman logs -f [container ID] 
6. Recreate the behavior that caused the error
7. Attach the output to a .txt file and upload it to the case