I just renew my subscription but but it keeps showing the message "Your subscription is not valid. You have..."

[alexdewhite]

I just renew my subscription but but it keeps showing the message "Your subscription is not valid. You have..." in my qlikcloud. So what should I do? Wait? How about the day I am loosing because you can't connect your billing dashboard with the cloud.

[Vinay_B · Accepted solution]

Hi @alexdewhite Sorry that you are facing this issue. 

Once the subscription is renewed it will reflect instantly and your subscription should be active. If you are still facing this issue, please raise a case with our Customer support team so that they can update the details in the back end to get your tenant access up and running.

FYI: https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992

I hope this helps!