CORE.ERROR.CODE.FAILED_TO_CONNECT_TO_LICENSES_SERVICE - FAILED TO CONNECT TO THE LICENSES SERVICE. CHECK IF THE LICENSES SERVICE IS RUNNING

[Iwin]

Hi all,

We are done with fresh QDC installation.

However while entering login credentials we are getting license error.

We have started license service using cd /usr/local/qdc/qlikcore && ./launch_qlikContainers.sh and in output the services have started.

Also tried following commands: sudo systemctl restart qlikContainers.service

We have also edited the user and group to our service account user name : /etc/systemd/system/qlikContainers.service

Can anyone help where else do we have to make changes if service account is not qdc?

What might be the issue?

[DaveHowland]

Hello @Iwin  , 

Can I ask, are there any outbound firewall rules that might be preventing an outward connection to the Qlik licensing Server? 

Thanks! 

David

[Ameya09 · Accepted solution]

Hi @DaveHowland ,

We were able to solve the issue after opening ports 9200 and 5432.